Friends and Family Test Results

Results for online responses

for All Responses

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Total responses: 1237

Analyse another time period:

Results from within the Practice

March  2018

 Extremely Likely 180
Likely 106
Neither Likely nor Unlikely 17
Unlikely 10
Extremely Unlikely 11
 Don’t Know 2
Total  326

Practice additional question Response Summary

How satisfied are you with the surgery opening hours?

 Extremely Satisfied 0
Satisfied 0
Neither Satisfied nor Dissatisfied 0
Dissatisfied 0
Extremely Dissatisfied 0
Don’t Know 0
Total 

Comments

    • Dr Neary is wonderful! The best GP I have ever had. Very kind, lovely and understanding.
    • Fantastic online appointment booking service, easy to navigate check-in system in surgery means no queues, the prescription was sent electronically and I collected in within 1/2 hour – all very convenient!
    • Marina Jones was sympathetic, kind, friendly, and made me feel like a friend.
    • I was late for my appointment but the Reception still treated me respect and professionalism
    • The doctor I saw was extremely understanding and I left feeling confident I had been treated professionally and with total care
    • Dr Harazi is really nice and she explains things in a simple way and in a caring way
    • Doctor was very pleasant & helpful. I like fantastic online service provided by this surgery.
    • Dr Mbaire, has been helping me and my family for the past 2 years. She is a fantastic Dr and always gets to the bottom of the illness or condition. She makes me proud to be with our GP practice.
    • Checked in electronically on arrival. Waited less than ten minutes after appointment time to be seen. My GP was efficient, friendly and thorough. I came away feeling very positive about the advice I had been given regarding my ongoing treatment for a chronic health condition. 10 out of 10 for this GP and the Group Practice
    • Benton continues to be caring, informative and patient; all much appreciated.
    • Came for my first ever smear test. The nurse was so gentle and kind and talked me through the whole process which made me feel relaxed because I was anxious.
    • Excellent interpersonal communication, treatment plan jointly agreed following thorough medical examination. treated with respect and dignity
    • The Dr I saw last was amazing. She straight away remembered me. She took the time to listen to me and help treat me. She is a wonderful Dr and makes me proud to have a GP practice like yours.
    • No one helped me understand the systems and process at this new health centre, I’m young and tech savvy, I can’t imagine how elderly or ill patients feel when told off for not checking the board or not knowing how to request a blood test, was made to feel like an inconvenience. Not a great first impression.

August 2017

 Extremely Likely 41
Likely 8
Neither Likely nor Unlikely 2
Unlikely 0
Extremely Unlikely 2
 Don’t Know 0
Total  53 

Practice additional question Response Summary

How satisfied are you with the surgery opening hours?

 Extremely Satisfied 0
Satisfied 0
Neither Satisfied nor Dissatisfied 0
Dissatisfied 0
Extremely Dissatisfied 0
Don’t Know 0
Total 

Comments

      • Always friendly, helpful and comfortable – great service!
      • I always make the appointment and when I come for the appointment they will say I had no appointment. One receptionist was very rude all the time, the way she speaks I like she is always angry with no reason – her name is AW.
      • Have been with the practice for 30 years and Dr. Till has phenomenal throughout my many diagnoses and has been a great support and always sends me to hospital when needed for many ailments. I would recommend BGGP as everyone including the receptionists are very helpful and I always manage to get an appointment.
      • I have been in this practice for over 30 years – I am very happy all the time.
      • Dr. Mansfield is absolutely brilliant very pleasant and professional.
      • I feel every-time that I see a doctor they always tries to sort out my situation. Everyone is very helpful and friendly.
      • My doctor was very informative and friendly.
      • I wouldn’t hesitate to recommend BGGP as I’ve been a patient for 3 years. Always helpful and given appointment ASAP.
      • Fabulous doctors are helpful, caring and able to get appointments.
      • Great doctors compassionate, caring, thoughtful.
      • Would recommend the service to friends and family. It is a friendly practice and the appointment system was very good. The doctors are also very helpful. I have been with Dr. Schamroth for many years with my ill health and now Dr. Till who has been marvellous with me recently.
      • First GP clinic to support me and my mental health in 12 years! Thank you so much!
      • Helpful, friendly and knowledgeable staff.
      • Very helpful, answered all my questions.
      • Pleasant staff but often running late and waiting area is like a green house. Please invest in aircon/blinds.
      • Very prompt and organised service, extremely helpful GP (Dr. Moore).

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