Friends and Family Test Results

Results for online responses

for All Responses

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Total responses: 86

Analyse another time period:

Results from within the Practice

June 2017

 Extremely Likely 24
Likely 6
Neither Likely nor Unlikely 0
Unlikely 0
Extremely Unlikely  0
 Don’t Know 0
Total  30 


  • Professional, excellent service Bounds Green Group Practice on desk
  • Always received excellent response, expertise and in a friendly, supportive manner
  • Kind and reassuring nurse; smear test quick
  • Very efficient and friendly service
  • Great service
  • Good, quick service
  • Excellent
  • A thoughtful approach; caring
  • Great service at reception, the doctors really listen and I always seem to be able to get an appointment when I need one! Well done, I’m very impressed and grateful
  • This is the best GP surgery in the area. All the staff are helpful, compassionate and professional. I have been registered for over 10 years at the practice and have been treated with respect and kindness throughout this time. I would like to thanks the team at BGGP for doing such a great job + providing a first class service.
  • Everyone is really grateful and they give good service
  • The staff are friendly
  • Problem: your ‘hold waiting’ message. Please change it! I has to hold for 25 mins this morning with a constantly repeated message of “Do you know that you can…” until I wanted to scream.
  • Dr Mbaire’s professionalism and knowledge: her attitude towards her patients
  • Always get an appointment fairly soon and good treatment
  • Very helpful staff
  • Good doctor for skin
  • Because I have always been satisfied
  • Great HCA booking appointment for myself and family. Very informative
  • Always well looked after. Reception very good and pleased with doctors
  • Positive and reassuring consultation
  • Services have improved lately with a batch of new doctors and a much better phone system and online booking system. Prescriptions go through FAST!!
  • I am very happy with the service I got. Thank you
  • Answered all my questions
  • Chairs are turned to video screen so it is not possible to constantly watch the check-in ticker tape info to see name when practitioner is ready (would result in bad neck)
  • Following my appointment with Marina she has restored my faith in the experience of customer care. She went above and beyond her role to care and advise. Amazingly happy ♥

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