USEFUL INFORMATION

We have a range of services available at Bounds Green Group Practice and within our wider community of services

Are you aware as a registered carer, you are eligible for an NHS Health Check. Please contact the Surgery to book your appointment with our available HCA or Nurse. For additional support please visit the Carers First website: www.carersfirst.org.uk

Children and Adult Immunisations are carried out by the Practice Nurses. Additional Adult Immunisations can be given by the Health Care Assistants e.g: Shingles/ Flu.

Due to the Covid pandemic we only offer on the day appointments. Our phone lines open at 8am for a same day appointments.

To contact us, you can;

  • Use our Online Services (you must be registered to use these services)
  • By telephone on 020 8888 1736
  • Through the NHS App or
  • By completing an eConsult online submission

 

Should you need urgent medical treatment out of hours you should first contact NHS 111. Calls to this number are free from landlines and mobiles. The service is available 24/7, 365 days a year. You will be assessed, advised and directed to the appropriate local service.


If your enquiry relates to the covid vaccination programme please call 07584 182 181

As per the newest government advice Coronavirus (COVID-19) vaccine programme has started.

The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus and we will be contacting patients to book an appointment.

Please see link for details about current eligibility criteria: www.nhs.uk/coronavirus-vaccine

Patient eligible for the vaccine will be offered an appointment in of the local Hub Centres: Bounds Green Group Practice, Gordon Rd, Bounds Green, London N11

Lordship Lane Primary Care Centre, 239 Lordship Lane, London N17 6AA

This clinic is run by Dr Ihsan and consists of freezing warts, verrucas and skin tags. To book yourself into the clinic please call the reception.

This clinic is run by Dr Ramsell and Dr Pavlou. For any skin related problems please call reception to book yourself into the clinic. Alternatively, you can book online via our Online Services (you must be registered to use these services).

We have a new machine at the surgery that can check your:

Height
Weight
BMI
Blood Pressure
Pulse

The machine is located on the ground floor waiting area and provides clear instructions. If you require assistance please ask the reception for help. Once completed, your results will be printed on a ticket. Please hand this to the reception and your records will be updated.

Please refer to our self-help section for advice. If you require any further help or advice regarding weight, exercise, diet etc. please contact the Surgery. You must be referred by your doctor or nurse to see the dietician as they are no longer able to see patients without a referral.

This clinic is run by Dr Sennett every Wednesday. To book yourself into the clinic please call reception. Please note these appointments are not open to the general public and are only used for diabetic reviews.

The staff in your practice are trained about domestic abuse and specialist workers are available to support you. Your practice is an ‘IRIS’ practice.

You can talk to doctors, nurses and other staff working here if you are being hurt or controlled by your current or ex-partner, are afraid of someone at home or a member of your family.

You can also speak to an IRIS worker through contacting nia, www.niaendingviolence.org.uk

Link to clearing internet history: www.womensaid.org.uk/cover-your-tracks-online

IRIS Information Poster
IRIS Information Poster – Multi Language 

Need to see a GP or nurse in the evening or at the weekend?

Appointments are now available for all patients registered at any Haringey practice.

Monday to Friday: 6:30pm – 8:30pm

Saturday and Sunday: 8:00am to 8:00pm

Call 0330 053 9499 during the above hub opening hours to book an appointment at one of three locations. Please note opening hours will vary between hubs:

Queenswood Medical Practice, 151 Park Road, London N8 8JD

Bounds Green Group Practice, Gordon Road, London N11 2PF

Somerset Gardens Family Health Centre, 4 Creighton Road, London N17 8NW

We offer a variety of different contraceptive services which includes the Coil and long-acting reversible contraceptives (LARC). ​

For further information please contact the surgery and book a routine Practice Nurse appointment.

Dr Till is able to insert and remove contraceptive implants – if you require this service, please book a double appointment with Dr Till.

We have a coil clinic that is run by Dr Ramsell every Thursday afternoon. To find out further information please contact the surgery.

A publication has been launched that provides key facts about the
three most effective types of longer-lasting
contraception – the intrauterine device
(IUD), the intrauterine system (IUS) and
the implant.

Please use this link to access information on this publication which is also available in many languages.

Seasonal flu is a highly infectious viral illness that can cause serious complications in vulnerable people/people suffering from long term chronic conditions.​

A vaccine against various strains of flu is available every year and the Department of Health recommends immunisations for ‘at risk’ groups.

If you are

over 65 years of age
Living in a long stay residential home
A carer
Pregnant
Severely overweight with a BMI over 40
If you suffer from a long term chronic condition such as:

Chronic (long term) respiratory disease (severe asthma requiring regular use of steroids, COPD or bronchitis)
Chronic heart disease
Chronic kidney disease
Chronic liver disease
Chronic neurological disease
Diabetes
Weakened immunity system due to disease or treatment such as steroid medication, cancer treatment, HIV/AIDS
No spleen or dysfunction of the spleen
IF your child is aged 2, 3 or 4*

This year the Department of Health (DOH) recommends immunisation of ALL children aged 2, 3 and 4 (including healthy children). This is in the form of a nasal spray.

For more information about the flu vaccine please visit the websites below:

Flu and the Flu Vaccine – NHS
Protect your child against flu – Public Health England
Flu vaccine and children – NHS
Shingles
The Department of Health recommends Shingles Vaccination for all patients aged 70-71 or 78-79; this is a one off vaccination offering lifetime protection.

If you are due or eligible for the Shingles Vaccine please call the Surgery on 0208 888 1736. During flu season you can have this vaccine during your flu clinic appointment.

This vaccine should not be given to patients who are immune suppressed, e.g. patients who are on chemotherapy or high doses of oral steroids.

For more information about the shingles vaccine please visit the website below:

Shingles Vaccination – NHS

Winter Workout

What’s on offer: walking, cycling, martials arts and more….. click here

Also, there are many free and affordable ways to get active  in Haringey. Click here

It is our policy to pursue preventative medicine for all patients. The Practice Nurses offer check-ups and will advise on disease prevention.

Bounds Green Group Practice, Gordon Rd, London N11 2PF

The surgery is 4 minutes walk from Bounds Green tube station and 10 minutes walk from Bowes Park rail station.

The nearest bus routes are 221, 102 & 184

This clinic is run by Dr Schamroth every Monday. To book yourself into the clinic please call reception. Please note these appointments are not open to the general public and are only used for administering the cortizoid injection.​

We offer access to language line interpreting service for patients that do not have English as first language”
 
We have an induction loop service for our patients that require this service” 

We have prepared this welcome pack to help you organise your maternity care and
give you advice and information on a number of health issues. Click here

Usually women aged 50 to 70 are invited for breast screening every 3 years. Currently, women aged 47 to 49 are also being randomly invited as part of a pilot project. Our patients will be screened at North Middlesex Hospital or Forest Primary Care Centre.

The following private services are available within the Practice. Please ask at reception for further details.

  • Acupuncture
  • Counselling
  • Psychotherapy
  • Laser Treatment
  • Osteopathy
  • Travel Vaccinations

Dr Ramsell carries out medical examinations for insurance companies and other fitness medicals by appointment.

These include:

  • HGV licence
  • Elderly drivers
  • Sporting
  • pre-employment need

Please tell the Receptionist if you need to see a Doctor to fill in an insurance or medical form, as a special appointment will need to be made. The fees for these services are available from reception.

There is a charge payable by the patient for some of these medicals. Please ask at reception.

Patient information on accessing online services

This NHS website guide is for patients on what health services are available online and how to use these services to manage their own health care needs.

Patient guidance materials

This is set of downloadable patient materials, some in easy read format. You can use these to help understand how GP online services work and how to use them to take more control of your health care.

If you have an urgent dental problem outside your regular dentists’ opening hours, you can access out of hours dental services in your area by calling 0208 594 0938. If you do not have a regular NHS dentist, you can contact NHS 111. They can give you details of out-of-hours dental services in your area. Find out more…

Should you need urgent medical treatment out of hours you should first contact NHS 111. Calls to this number are free from landlines and mobiles.
The service is available 24/7, 365 days a year. You will be assessed, advised and directed to the appropriate local service.

Are you interested in finding out more about Bounds Green Group Practice? Would you like to influence the development of local health services? Have you got ideas on how to improve the service we provide?

The Aims of the Patient Participation Group

The aim of the PPG is to work with their practice to provide practical support, to help patients take more responsibility for their own health and to provide strategic input and advice. PPG’s are based on cooperation between the practice staff and patients.

A common criticism of many PPG’s is that they are not representative of the practice population. It is always going to be difficult to get a group that exactly reflects the demographics of our practice, and volunteer roles tend to attract those that have a certain level of confidence and free time, and have flexibility about working and earning money.

We hope to broaden our PPG over the coming months and recruit additional patients to the group. It is expected that the PPG will become more visible and assist the practice with new initiatives and ideas.

We shall endeavour to answer or put into practice your suggestions. If this is not possible, we shall respond to you and provide a reason.

We look forward to hearing from you.

Patient Participation Group.

It is important that we know if you are a carer so that we can make sure you receive information, services and the help that is available. If you are a carer please contact us via online services.

Caring Support  Haringey

https://www.carersfirst.org.uk/haringey/welcome/

The NHS provides sickness certification only after seven continuous days of illness. If you need a sick note to cover this period of sickness you should complete a Self Certification (SC2) form which is available from your employer or on the HMRC website.​

Please visit the Direct Gov website for full information about fitness for work following a period of sickness.

After this period a NHS certificate may be issued but you will need to contact the surgery as it may be necessary to discuss your request with your GP.

Do I need a note saying I’m fit for work?

In some circumstances and situations, it may be requested by your employer to provide a fit for work note. In this case please contact the surgery to book a telephone consultation.

COVID-19 Sick/Fit Notes

With measures such as social distancing and self isolation being put in place there are many more patients demanding fit notes/ Med3s. The current Government guidance for employers and businesses on coronavirus (covid-19) reiterates that medical evidence is not required for the first 7 days of sickness. It adds that after 7 days, employers may use their discretion around the need for medical evidence if an employee is staying at home.

We have uploaded a letter to our website and ask patients requiring a medical certificate for work relating to covid-19 to download a copy and give it to their employer.

Isolation Note

Patients can now get an isolation note online. Please click link and follow instructions: https://111.nhs.uk/isolation-note

If you’re trying to give up smoking, please check out our self help section. View the links below for further information and help.

If you’re trying to give up smoking, please check out our self help section. View the links below for further information and help.

You can put your complaint in writing or you use our Practice complaints form – please ask at reception. You may also make your
complaint verbally to the Practice Manager or Doctor.

Your complaint should be addressed to our Practice Manager or to any of the Doctors at the Practice or you can telephone and speak to the Practice Manager on 020 8888 1736

Complaints Forms

Complaints Form

Complaining on Behalf of a Patient

Complaints Procedure and other useful information

Complaints Procedure

If you are under 25 call 020 3317 5252 to book an appointment.

If you are under 19 you can also visit our walk-in clinics (no appointment needed) at:

  • Morum House Clinic: 3-5 Bounds Green Road – Thursdays, 3pm to 6pm
  • Lordship Lane Clinic: Lordship Lane Health Centre, 239 Lordship Lane, N17 6AA – Tuesdays, 3pm to 6pm

There is more information to be found here.

Are You Over 50 and living In Haringey?

https://reachandconnect.net/

Bounds Green Group Practice is looking to improve communication and how we relay information to patients in an efficient and eco-friendly manner by the use of text messages. In line with the GDPR legislation changes we invite you to opt into this service, we can only offer this service once you have opted in and this is recorded in your medical record.

Please view more information about GDPR in our policies

Please be aware if you decline this service you will no longer receive appointment reminders.

We will contact you for the purpose of appointment reminders, practice news, health promotion, review reminders, requests to repeat test and other information such as test results as agreed by you and your clinician.

This service is not available for patients under the age of 18 .

The surgery does not offer a reply facility to enable a patient to respond directly.

You will need to ensure you update your contact details with the practice if you change address or phone number.

Text messages are generated using a secure facility and no information will be sent that will enable an individual patient to be identified however we urge patients to ensure their mobile phone is password protected.

If you change your mind after opting into the service and no longer wish to receive text messages please complete our Opt Out Form or notify reception for a form

To Opt in to the Text Messaging Service please complete the form below.

Bounds Green Group Practice is looking to improve communication and how we relay information to patients in an efficient and eco-friendly manner by the use of text messages.

In line with the GDPR legislation changes we invite you to opt out to this service.

Please be aware if you decline this service you will no longer receive appointment reminders.

Patients can view their test results using our Online Services (you must be registered to use this service). If you are telephoning for these results, please try to call between 11.00am – 3.00pm when the telephones are less busy. The Reception team are not medically trained and cannot offer any advice.

All results are assessed by the Doctor. The Receptionist will confirm results to patients or tell you if you need to make an appointment or speak to the Doctor or Nurse.

Smear test results will be posted to you – smears can take up to two months.
Blood and urine results can take 7 – 10 working days.
X-ray results can take 2 weeks or more.
If your test results have not arrived within the allotted time, please inform us and we will chase up your results.

The Practice Nurse runs a Travel Clinic for our patients and we are a registered Yellow Fever Vaccination Centre for registered and non-registered patients.
Do plan ahead at least six weeks prior to travel; don’t leave your vaccinations until the last minute or we may not be able to accommodate you.

To book for Travel Vaccinations you must call the Practice to book a Telephone Consultation with the Nurse. Please make sure to have all up to date contact details.

The Practice Nurse will then call you and produce a personalised vaccination schedule for you and offer general medical advice. Should you require any vaccinations the Nurse will book you in to have them administered. Please bring any previous travel vaccination cards you may have with you.

Bounds Green Group Practice is a designated Yellow Fever Centre and has been authorised by NaTHNaC (as the regulatory body for England, Wales and Northern Ireland), to administer yellow fever in accordance with International Health Regulations (2005).
There is a charge for certain vaccinations, please view our list of Vaccination Fees.

If you are travelling abroad please make sure you contact us in plenty of time to arrange any vaccinations that may be necessary, at least 8 weeks before travelling.

Please bear with us in these challenging times. We ask you not to attend the surgery unless you have a booked appointment. Please keep consultations with clinical staff or reception staff brief. Please wear a face covering and keep a distance of 2 metres away from staff and other patients as much as possible. This is to keep yourself and staff safe.

The medical advice is constantly changing and most can be accessed online:

NHS: Coronavirus
If you have symptoms of Coronavirus (COVID-19), you can request a test to check if you have the virus. This is called an antigen test. Please visit the NHS website for more information on how to book a test. Please note that COVID-19 tests are not provided at the surgery.

Use the 111 service for advice.

If you have concerns about your unwell child please contact the surgery for an initial telephone assessment and support. Government advice about school attendance can be found on the Gov.uk Website and advice from the Haringey council is found on the Haringey London Gov.uk Website.​

Advice if you are pregnant can be found by clicking here

You do not need to contact the surgery for an isolation note, these can be accessed online:

Gov.uk Website: Online isolation notes launched – providing proof of coronavirus absence from work

Please visit the Queenswood Medical Practice website for a generic patient isolation letter

You do not need to contact the surgery for a mask exemption note. Please visit the Government website for more information.

If you are worried about the impact of coronavirus on your money, accessing essential items or accessing the support you need, please call our Connected Communities line on 020 8489 4431. This line is open Monday to Friday, 08:30-18:30. Please also see the Haringey Connected Communities website for more information. For any COVID-19 information and support in Haringey, please visit the Haringey London website.

COVID updates on Sexual Health Services. If you have had COVID-19 and want to know more about recovering, visit www.yourcovidrecovery.nhs.uk

COVID-19 Vaccine Hub – Statements from the British Islamic Medical Association

New Covid-19 treatments for highest risk Covid patients (non-hospitalised patients)

New treatments for patients at highest risk of severe disease from Covid 19 infection are available for non-hospitalised patients from Thursday 16 December.

The treatments include Neutralising monoclonal antibodies (nMABs) given by injection, or antiviral tablets which are swallowed. These treatments being given to patients at a dedicated clinic, known as the Covid Medical Delivery Unit.

GP practices cannot prescribe these treatments and they are only licenced for patients with the highest risk with COVID-19.

People who can benefit from these treatments will receive a letter or email telling them in advance, they may be eligible for these treatments if they test PCR positive for Covid-19. They also may be contacted by their specialist consultant.

Information about the treatments can be found on the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/treatments-for-coronavirus/ .

We are facing high demand at the moment so please only contact the surgery about new treatments for Covid-19, if you have a medical condition that means you are very high risk and have tested positive for Covid-19.

Covid antiviral trials

If you have tested positive for Covid-19 and would like to take part in trials using antiviral treatments the surgery recommends you to self-refer to the PANORAMIC study where the study organisers will assess your eligibility.

Surgery Opening Times

8.00am – 6.30pm: Monday
8.00am – 6.30pm: Tuesday
8.00am – 6.30pm: Wednesday
8.00am – 6.30pm: Thursday
8.00am – 6.30pm: Friday

8.30am – 1.00pm: Saturday

CLOSED on Sundays

Bank Holidays
Fri 15 Apr 2022 – Good Friday
Mon 18 Apr 2022 – Easter Monday
Mon 2 May 2022 – Early May Bank Holiday
Thu 2 Jun 2022 – Spring Bank Holiday
Fri 3 Jun 2022 – Platinum Jubilee Bank holiday
Mon 29 Aug 2022 – Summer Bank Holiday
Mon 26 Dec 2022 – Boxing Day
Tue, 27 Dec 2022 – Christmas Day