Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address your concerns to your satisfaction.
How do I make a complaint?
If you wish to complain please contact the Practice Manager either in person, by phone or in writing:
Tel: 0208 888 1736
Address: Bounds Green Group Practice, Gordon Road, New Southgate, London, N11 2PF
Online: Online Complaint Form
If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so; please complete a 3rd Party Complaint Form.
What Happens Next?
The complaint will be acknowledged within 5 working days. The practice will respond, after investigation, within the timeframe specified to you at the acknowledgement stage of the process. Some complaints may take longer to address but you will be informed of a response time. If this cannot be met, the practice will keep you informed.
Please be assured making a complaint will not adversely affect your ongoing healthcare at the practice. We will deal with you fairly, compassionately and will endeavour to resolve the situation to a satisfactory conclusion.
Wherever possible, we aim to learn from complaints and take action to avoid similar occurrences.
Submitting a Complaint
You can put your complaint in writing or you can use our Practice complaint forms, or ask at reception. You may also make your complaint verbally to the Practice Manager or Doctor.
Your complaint should be addressed to our Practice Manager or to any of the Doctors at the Practice or you can telephone and speak to the Practice Manager on 020 8888 1736.